This is a list of commonly asked questions. Please feel free to send me an e-mail should you have a question that is not included on this list.
How do I make an appointment?
I use a patient portal for scheduling appointments. To do so, click "Book Now" which will bring you to the patient portal page for Caroline Rowlader Counseling. Click "I'm a New Client", "Caroline Rowlader" "Intake Diagnostic Evaluation" "Tennessee Telehealth" and then look for a day/time that works best for you. Once you request an appointment, I will approve it and send back a link to intake paperwork.
What is your policy regarding confidentiality?
All information that you provide is confidential and cannot be revealed without your permission. With a signed release of information, I will be happy to work in conjunction with your medical treatment team. There are a few exceptions in which I am mandated by the law to breach confidentiality, which include if you are at risk of hurting yourself or hurting others. I am also a mandated reporter and report any suspicions of child abuse to proper authorities.
What is your cancellation policy?
If it is necessary to cancel or re-schedule your appointment, you must provide 24 hours notice for cancellation prior to your scheduled appointment time. You will be charged the full fee for missed or cancelled appointments unless you have provided 24 hour advance notice.
Do you take insurance?
I am currently in-network with Cigna, Optum, and United Healthcare. I am currently in the process of paneling with Aetna. This may take anywhere from 30-120 days to complete but my plan is to be able to accept all major insurances by September 2021 - all other sessions are expected to be paid via self-pay. I am considered an out-of-network provider for all other insurance plans. Many insurance plans do provide for the opportunity to apply for reimbursement for therapy services received from an out-of-network provider. Please call your insurance company prior to your first appointment and request further information regarding your out-of-network benefits.
What is my co-pay?
Please contact your insurance provider to find out what your co-pay may be. Sometimes this information is listed on your insurance card as the rate for specialty providers.
How do I make a payment?
I accept credit card or debit card payment for sessions, and require that a card is placed on file to charge at the end of each session. For those who are using out-of-network benefits, I am happy to provide you with an invoice to submit to your insurance company for reimbursement.
Are you a doctor? Can you prescribe medication?
I am not a doctor and I do not prescribe medication. However when appropriate I will refer you to a prescribing provider for a medical evaluation. Additionally, I will be happy to work in conjunction with your medical treatment team.
How does Telehealth work?
What does it mean that you are a "Christian" counselor?
I utilized a HIPAA-Encrypted platform called SimplePractice, which embeds the links to our telehealth session in reminder e-mails to you. You must be physically present in the state of Tennessee in order to conduct sessions. Telehealth is clinically proven to be as effective as in-person therapy.
As a Christian therapist, my job is not to make you believe one way or another, or to convert you to Christianity. As my mentor, Dr. Stephen Muse writes,"being a good and responsive guest is what true pastoral psychotherapy is all about.We don't fix people. What we really do is walk the road to Emmaus with them, offering them the pastoral care of attentive call and response to their experience and witness for their longing" (When Hearts Become Flame, 2015). My job is to be a neutral, nonjudgemental person whom you have a dedicated time and space to explore stressors, emotions, and challenges with in your life.
What is the best way to contact you?
E-mail is the best way to contact me regarding general questions, as I am typically fully booked and very rarely do I have time to jump on a call between sessions. If you call, please leave a voicemail. I will attempt to return your call in 24-48 business hours. If it is an emergency, please call 911 or go to your nearest hospital.