I use a patient portal for scheduling appointments. To do so, click "Book Now" which will bring you to the patient portal page for Caroline Rowlader Counseling. Click "I'm a New Client", "Caroline Rowlader" "Intake Diagnostic Evaluation" "Tennessee Telehealth" and then look for a day/time that works best for you. Once you request an appointment, I will approve it and I will send an official link to my intake paperwork. Intake paperwork will need to be completed prior to your first appointment or you will forfeit your appointment time. 

All information that you provide is confidential and cannot be revealed without your permission. With a signed release of information, I will be happy to work in conjunction with your medical treatment team. There are a few exceptions in which I am mandated by the law to breach confidentiality, which include if you are at risk of hurting yourself or hurting others. I am also a mandated reporter and report any suspicions of child abuse to proper authorities.

If it is necessary to cancel or re-schedule your appointment, you must provide 48 hours notice for cancellation prior to your scheduled appointment time. You will be charged a fee for missed or cancelled appointments unless you have provided 48 hour advance notice. Fees are outlined in my Policy Practices. 

I am currently in-network with Aetna, Optum, Cigna, and United Healthcare.  I am considered an out-of-network provider for all other insurance plans. Many insurance plans do provide for the opportunity to apply for reimbursement for therapy services received from an out-of-network provider. Please call your insurance company prior to your first appointment and request further information regarding your out-of-network benefits.